Network Operations Center
Stratosphere Networks' network operations center provides a full team of experts and certified engineers who are ready, willing and capable of helping your organization. Ever call a support center and get transferred from one tech to another tech? Our level 1, 2 and 3 engineers are strategically seated together enabling them to collaboratively work together for a quick and efficient resolution. Our staff works around the clock to ensure your network uptime meets your business objectives and with our complete network monitoring solutions we can provide onsite and/or remote services.
- In-house live help desk - immediate response
- Advanced automation - streamlined remediation process
- Proactive 24/7/365 monitoring - alerts while you sleep
- Collaboration - Level 1, 2 and 3 working together as a team for efficient resolution
- SLA - guaranteed (onsite) response times as quickly as 4 hours
