Fully Managed IT Services

Proactive monitoring

Companies that do have an IT professional on staff to handle day-to-day desktop support requests can take advantage of Stratosphere Networks monitoring and maintenance support packages. Managing a whole infrastructure can leave little time for IT professionals to focus on larger projects to improve computer environments. With while-you-sleep alerts, our team can work with your staff to proactively monitor your system so you can focus on managing new and complex projects.

We are prepared to work as the support group for all size businesses, for any industry. Staffed 24-7-365, our team can swiftly assess critical infrastructure needs, including server malfunction, routing and switching issues, core backups and recovery, and major business application failure. Majority of the time, Stratosphere Networks can find and resolve your IT issues before your end users even notice there is a glitch.

Packages are based on coverage options and guaranteed response times for critical failures.

Backup Disaster and Recovery

Are you prepared for the event of a storage, power, network or site failure? What if you lost important client data? Stratosphere Networks understands the damage that IT system malfunctions can cause businesses. Our staff strives to make sure your systems are always up and running. Rest assured that your data is safe, protected, backed up and always accessible. Let our technicians relieve you of stress and give you peace of mind that your IT infrastructure is properly working with our BDR offerings:

• Data Backups (both on-site and hosted)
  Access your data and applications anytime, even during a storage, power, network or site failure with Stratosphere Network's backup systems. In the event of an outage, we guarantee minimal to no downtime at all as our backup solutions will activate immediately.
• Disaster Recovery
  The risk of losing data and productivity could potentially result in the loss of thousands of dollars to a business. Our solutions allow companies to employ effective restore and recover solutions quickly in case of unexpected interruptions, without hindering day-to-day business operations.
• Hosted Data Centers
  As companies grow, it is important to have a qualified data center that is secure and offers enough space and bandwidth for systems.

Email hosting

Stratosphere Networks can host company email and manage your IT security features to avert viruses from attacking your computer environment. Our services also include spam email detection, which can hinder staff productivity and network performance. Our solutions allow users receive the email they want, and filter the viruses and spam solicitations before it hits computer and mobile device inboxes.

We act as a filter to guard your email system, preventing exposure to external threats. The unwanted email will never take up space since Stratosphere ensures it never accesses your network.

With our monitoring capabilities, our team can help companies manage all inbound and outbound traffic, thus minimizing threats and maximizing network. Our team proactively tests your system and remedies potential malfunctions so that companies can focus on day-to-day business operations.

Desktop support

Companies can leverage our desktop support programs, as some organizations need day-to-day desktop support services, especially midsize businesses to enterprises. More particularly, growing companies will more than likely run into complex IT challenges and obstacles. Desktop support can isolate Layer 1 issues including wiring and equipment failures. Packages are based on coverage options, required response time as well as bundled hours.

For organizations that have a staffed IT professional: Stratosphere can serve as an extension of your organization and the in-house IT support that you are missing. Allow your team to focus on their core responsibilities as our staff can help design, implement and support your latest IT project.

For organizations that lack a staffed IT professional: Let our technical experts analyze and optimize your existing network infrastructure. Stratosphere can service as your full-time IT provider, no need to manage your in-house IT staff, which can come with more expenses such as new certifications, vacations, benefits and more. Stratosphere Networks' trained and certified staff can help your business with basic moves, adds, changes and troubleshooting common everyday issues such as:

• Viruses
• Spyware
• Spam
• Installation
• Removal
• New user set up

Server Support

Ensuring the best possible operation, your IT servers are constantly monitored and managed by Stratosphere Networks' experts. Our team enables businesses to stay cutting-edge, while satisfying your rapidly growing needs and technology requirements. We will quickly address any server upgrade or malfunction so your business can run seamlessly, with minimal to no downtime at all.

We work hard to meet all of your application and server needs, offering the following services for the highest quality maintenance:

• Microsoft Patch Management
• Event Log Monitoring and Log File Maintenance
• Drive Space Monitoring
• Printer Setting Management
• Quarterly Health Check
• Guaranteed 10% Above Cost Part Replacements
• Exchange Server Management
• Citrix Server Management
• SQL Server Management
• Virtual Server VMWare Management
• Or have us support any live business server!

Virtualization

Stratosphere Networks can help you consolidate administrative tasks while improving employee workloads through virtualization solutions. Our team can tailor your systems to your specific needs including:

• Hardware
• Software
• Memory
• Storage
• Data
• Network